Reference

Legal terms for India accounts

We keep the legal side of 8c4 plain: account terms, consent choices, cookie use, document checks, and contact paths sit in one place so you can read them…

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8c4 Legal terms for India accounts
HELP ROUTES

Ways to reach our policy desk

If you need to ask about consent, data use, or a document check, use the same contact path that is tied to your account.

In-app chat Use chat when you want the quickest path for a correction, a consent change, or a document question. We can link the thread to your account so the reply stays tied to the same request.
Email Email works well when you want a written trail for a data request or a legal query. Include your registered details and the exact change you want so we can verify the right account faster.
Request form The form suits a structured request such as access, deletion, or a correction after a document update. It helps us capture the same fields each time and route them to the right team.
DATA HANDLING

How we handle data and cookies

We handle this policy area with the same checks we use for account safety: minimum collection, access control, and clear reasons for each stored field.

Data handling

We collect the contact fields, device markers, and transaction trail needed to run the account, verify requests, and settle disputes. Access is restricted, and the data is used only for the stated account purpose.

Cookies

Cookies keep you signed in, remember language choices, and hold session state while you move between pages. You can clear them in your browser, but some settings may need to be set again.

Account security

For changes that affect the account, we may ask for a code, a document check, or a fresh login. We never ask for your full password, and we ask you to contact support if a device is lost.

Retention

Records stay only as long as needed for account operation, payment reconciliation, legal duty, fraud checks, or dispute handling. After that, we delete or anonymise the record where the rule allows it.

Change requests

If you want to change your name, phone, email, or consent choice, send the request through support with the exact field and the reason. We will confirm the account first, then make the permitted update.

Contact and escalation

If a request needs a second look, reply on the same thread and we will reopen it. We keep the case linked to your account so you do not have to repeat the same details.

Common questions about access and changes

These questions cover access, stored data, cookie use, request handling, and contact paths for legal matters. If local law changes, the local rule controls, and we align the page and our handling of requests with that rule. We keep the language plain so you can check what applies before you open an account or send a change request. That keeps the process easy to follow.

Access depends on local law and is available where local law permits. If your location or documents do not match the account, we may pause access until the mismatch is fixed.

We keep the details needed to run the account, verify changes, track payment movement, and handle disputes. That usually includes contact fields, device logs, and transaction records with access controls.

Yes. Send the request through chat or email with the exact field you want corrected. We may ask for proof so the right account stays protected during the check.

Yes. We use cookies for login state, session stability, and saved preferences such as language. You can manage them in your browser, but some settings may stop holding between visits.

We keep records only as long as needed for account operation, legal duty, fraud checks, or dispute handling. After that, we delete or anonymise them where the rule allows it.

Use in-app chat for the fastest route, email for written follow-up, or the form when you need a tracked request. We reply in clear English and keep the thread linked to your account.

We may pause access until the mismatch is fixed, because the local rule and the account record must line up. Send the correction request through support and we will explain the next step.

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