Reference

8c4 Privacy Policy for India

This page explains how we collect, use and keep your account data when you open 8c4 from India.

DATA USECOOKIE RULESACCOUNT RIGHTSLOCAL LAW
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8c4 8c4 Privacy Policy for India
CONTACT ROUTES

How to reach our privacy desk

Use the in-account help form, the privacy inbox or the same support thread to send requests about access, correction, deletion or a question about this policy.

In-account form Send access, correction or deletion requests through the form inside your account. We use it to route your message to the privacy team and keep the request tied to the right profile.
Privacy inbox If you prefer a written thread, send the same request through the privacy inbox linked to support. We can track follow-ups there and answer with the next step in the same conversation.
Escalation path When a request needs extra checks, we keep the thread open, tell you what proof is needed and close it only after we finish the checks or explain the legal limit.
DATA SAFEGUARDS

How we handle your records

We keep this policy practical: the data we hold is limited to what the account needs, the cookies are used for session control and device checks, and security rules watch for sign-in…

Data we keep

We store your name, contact details, login history, device signals and payment references only where they are needed for access, verification, misuse checks and record-keeping. We do not collect extra fields without a clear service reason.

Cookies

Cookies remember session state, language choice and whether a device has been used before. They also help us spot unusual sign-ins. You can clear them in your browser, though some pages may ask you to sign in again.

Account security

Password checks, session timeouts and device flags help protect your account. If a withdrawal or detail change looks unusual, we may ask for a fresh verification step before we process it.

Retention

We keep records only as long as needed for account support, transaction tracing, dispute handling and legal duties. After that period, we delete or anonymise them under our retention rules.

Change requests

If you want a copy, correction or removal of data we are allowed to change, send the request through the contact route linked to your account. We verify identity before acting, so the record stays protected.

Contact handling

Every privacy message is read by the team that handles access, correction and complaint routing. If we need more detail, we ask once, explain why and keep the thread open until the request is closed.

Common questions about this policy

These questions focus on the data we hold, why we ask for checks, how long records stay with us and how you can ask for a copy or correction. If a request depends on local law, we say so clearly and explain the next step that applies to your account. The answers below stay tied to this policy, not to the wider site.

It covers the account details, device signals, cookies, payment references and support messages we handle when you use 8c4. It also explains retention, sharing for service tasks and the route for access requests.

We use device data to recognise sign-in patterns, stop account misuse and keep sessions stable. It also helps us confirm that a request came from the right account before we change anything.

We keep payment references needed to trace UPI, Paytm or PhonePe activity, confirm status and resolve failed entries. We do not keep more than the transaction needs or the law requires.

We keep records only for the time needed to run the account, answer support messages, handle disputes and meet local record-keeping duties. After that, we delete or anonymise them under our retention rules.

Yes. Send the request through the contact route linked to your account, and we will verify identity before sharing or changing anything. Where local law allows, we act on the request and confirm the result.

We share only what is needed with service providers, payment handlers or verification partners who help us operate the account. They must use it for the task we assign and not for their own purposes.

Use the in-account form or the privacy inbox linked to your profile. If you ask for deletion, correction or access, include enough detail for us to verify the request and reply in one thread.

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